GRIEVANCE REDRESSAL POLICY

GRIEVANCE REDRESSAL POLICY OF ARANATH REAL ESTATE PRIVATE LIMITED (hereinafter referred to as “Aranath” or “Company”)

Aranath Real Estate Private Limited is one of the reputed Real Estate Companies engaged in developing and managing Residential and Commercial Projects and Projects pertaining to Warehouses and Industrial Land. Aranath Real Estate Private Limited has formulated the below Grievance Redressal Policy to address and resolve the complaints received from its customers. The said Grievance Redressal Policy is set out in detail as follows:

1. Objective of Grievance Redressal Policy

Aranath Real Estate Private Limited has framed the Policy to lay down the framework for minimizing and resolving instances of customer grievances through proper redressal mechanism.

The Company’s Grievance Redressal Policy fulfills the following principles:

Customers shall be treated fairly at all times:

– Customers shall be informed of avenues to escalate their complaints within the organization, and their rights in cases when their complaints are not resolved in a simple manner or when they are not satisfied with the resolution of their complaints.

2. Grievance Redressal Mechanism process

In case of any grievance, customers can intimate and record their complaints/grievances for a resolution in the manner detailed below:

A.) Registration of Complaints.

– Registered Office-Customers can visit the Registered Office of Aranath Real Estate Private Limited for registration of their grievances. Oral complaints, if any should be followed by submission of a written complaint;
– Email/Letter-Customers can send their grievances through mail.

3. ESCALATION MATRIX:

In order to effectively understand and address customer grievances, the Company shall open multiple channels of communication. These modes will be adequately displayed on the notice board of the Registered Office.

If any customer is not satisfied with the resolution provided by the Grievance Redressal Officer, then escalation can be made to the following Authorities:

In case of General Complaints pertaining to the Company:-

Registrar of Companies, Mumbai,100, Everest, Marine Drive, Mumbai – 400002, Maharashtra.

Contact number:- 022 22812627

Email address:- roc.mumbai@mcagov.in

In case of Complaints pertaining to Housing Projects of the Company:-

Maharashtra Real Estate Regulatory Authority (MAHARERA)

6^th and 7^th Floor, Housefin Bhavan, Plot No. C-21, E-Block, 

Bandra Kurla Complex, Bandra (East), Mumbai – 400051, Maharashtra.

Contact number:- 022 68111600 

4. Monitoring

The customer complaints register along with aging analysis and complaints received from the Registrar of Companies and MAHARERA.

 5. Resolution of Complaints

The department heads are responsible jointly and severally for resolution provided by their teams and for closure of customer issues.

This Grievance Redressal Policy shall be subject to alteration, revision and modification from time to time as per the guidelines, orders and notifications of Registrar of Companies and MAHARERA.